Support
Get help with the Jets & Partners Booking Engine API.
Contact Us
Frequently Asked Questions
How do I get an API key? +
Contact us at hello@jets.partners with your company name, intended use case, and expected request volume. Our team will review your request and provision API access.
What are the rate limits? +
Default rate limits are 60 requests per minute, 1,000 per hour, and 10,000 per day. Contact us if you need higher limits.
Is there a sandbox/test environment? +
Yes, we provide a sandbox environment for testing. Request sandbox access when you contact us for API keys. Sandbox requests don't affect real bookings or availability.
What currencies are supported? +
Pricing is returned in USD by default. Contact us to discuss multi-currency support for your integration.
How do I get a quote for a flight? +
Use the POST /api/quoting/options endpoint with your desired route, date, passengers, and aircraft category. See the Quoting endpoint documentation for details.
What happens if my API key is compromised? +
Contact us immediately at hello@jets.partners. We'll revoke the compromised key and issue a new one.
Do you provide SDKs or client libraries? +
We're working on official SDKs. Currently, you can use any HTTP client in your preferred language. Our REST API uses standard JSON requests/responses.
How do I report a bug or request a feature? +
Send details to hello@jets.partners. For bugs, include the request_id, full request (excluding your API key), and steps to reproduce.
Resources
Urgent Issues
For urgent production issues, email hello@jets.partners with "URGENT" in the subject line. Include:
- Your company name and API key identifier (not the full key)
- Description of the issue
- Impact on your operations
- Relevant request IDs